Marketing & Customer Experience Lead

Are you an upbeat, creative person who enjoys challenging and rewarding work? Do you enjoy looking over beautiful vineyards and love wine, or are interested in learning more about what makes it so incredible? Are you a people person who enjoys working with a team committed to creating joy for others and each other? If this sounds like you, we’d love to talk to you about an exciting new opportunity at Modales Wines as our Marketing & Customer Experience Lead! Our ideal candidate has experience developing and executing marketing campaigns.


Why Modales:

At Modales Wines, marketing is about understanding people and building awareness.  Our wines are carefully hand-crafted in small batches that uniquely express our place and style. Nestled in the heart of the fruit belt in Fennville, just 4 miles off the shore of Lake Michigan, our 2800 sq ft patio overlooking our 76-acre farm is the perfect place to gather friends and family, unwind and enjoy the literal fruits of our labor. Employees are encouraged to bring their unique talents and traits and express themselves.  Laughter is a part of our everyday work lives and we believe in supporting and empowering our team to constantly become better decision-makers for Modales, our customers, and in life.


Who You Are:

  • A content creator at heart—You have stellar copywriting skills, a knack for storytelling, and a talent for producing stunning visual content in a variety of formats
  • A social media nerd—You live and breathe social. You’re up to date with social trends and best practices, you follow best-in-class brands to stay inspired and spot trends
  • A community builder – You love engaging people and naturally connect with an audience. 
  • An enthusiastic go-getter—You are highly organized, have a can-do attitude, enjoy wearing many hats, have a natural inclination for problem-solving, and balance projects, priorities, and deadlines


What You Will Do:


Social Media / Digital Reputation Responsibilities (40%)

  • Develop and utilize digital content that differentiates Modales and turns our value proposition into effective communications
  • Execute social media strategy in Facebook, Instagram, YouTube and other platforms
  • Monitor and manage other digital presences such as customer and wine review sites
  • Manage content calendars 
  • Create and execute compelling and results-oriented email, and digital campaigns that command and deliver high engagement and conversion rates
  • Establish, evaluate, and report on goals for digital channels
  • Manage email databases, including segmentation, tags, and groups


Website / Ecommerce Responsibilities (15%)

  • Manage and maintain Modales website content – in WordPress 
  • Maintain eCommerce platform content and image galleries – currently in Nexternal
  • Maintain SEO strategies and manage website performance with Google Analytics
  • Manage and maintain optimization strategies for converting website traffic, social media, and email campaigns into purchases
  • Assist TR Manager with creating processes that result in timely and accurate order fulfillment and that strengthen brand loyalty


Events Responsibilities (30%)

  • Work with the TR Manager to plan, execute and improve On and Off-site Events
  • Manage and evaluate project plans and budgets with Management
  • Develop and manage a communication strategy for event promotion
  • Serve as liaison with vendors on event-related matters
  • Capture event images and repurpose them for digital marketing campaigns
  • Assist the TR Manager to develop, implement and improve a Volunteer program


General Marketing Responsibilities (15%)

  • Implement and continually improve a strategy for Brand Identity and voice
  • Manage all creative assets in a centralized folder
  • Develop, implement, and continuously improve a strategy for advertising, community outreach, and public relations 
    • Coordination with television and traditional media (ex. print)
    • Liaison with partnering industries and outside marketing entities, ex. B&B’s, Fennville AVA trail, Craft trails, Chamber of Commerce, etc.
  • Make recommendations for and manage all service providers related to marketing efforts
  • Packaging – Label development in coordination with the Production Team
  • Develop and provide sales support materials for all sales channels


Professional Characteristics and Competencies that will Set You Apart: 

  • Demonstrated ability to reach the target audience through creative and engaging email campaigns, website content, and social media posts that generate measurable results
  • Outstanding public and interpersonal communication skills
  • Knowledge of or willingness to learn SEO, keyword research, social reporting platforms, and Google Analytics
  • Understanding of Adobe Creative Suite or others a plus (Ex: InDesign, Photoshop, Illustrator, Spark, or Canva)
  • A detail-oriented and organized project manager who demonstrates initiative, professionalism, and an eagerness to be a great team collaborator
  • Ability to work independently and produce results with integrity
  • Knowledge and experience working in the wine or hospitality industry are preferred


Additional Information:

  • Year-round full-time position w/ varied hours, including evenings and weekends
  • This role works with the Tasting Room Manager, Director of Operations, and Sales
  • Base Salary Range 40K – 45K with potential for additional compensation

Apply for this position

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